These terms and conditions ("the Booking Terms & Conditions") form a Contract between the person or persons making the booking and/or the person or persons wishing to travel on the tour ("the Client") and Unbound Expeditions, a division of Chimu Adventures Pty Ltd A.C.N. 110 269 380, ("the Company") with whom the booking is made. The Company and the Client agree to be bound by the Terms & Conditions.


2. Payment / Acceptance of booking
The client accepts the Terms and Conditions at the time of booking. The client must pay a deposit being a minimum of 20% of the total tour price ("the tour price") at the time of booking. The balance of the tour price must be paid 95 days before the departure date failing which the Company may cancel the Client's booking. Please note that the tour price is the price payable for all the components as outlined in the itinerary except personal insurance, international flights and other items not included in the tour price. All clients must provide proof of their personal insurance before commencing the tour failing which the Company may cancel the Client's booking. In the case of customers paying via installment, please note it is the client’s responsibility to notify the company if an authorised payment did not occur. Unbound Expeditions will not be held responsible for failed payments by the client. In the case of this occurring, the client will be charged amount outstanding on date final payment is due.

3. Cancellation by the client
The Client is entitled to cancel a booked tour by giving written notice to the Company (“Cancellation Notice”) subject to a partial or total forfeiture of the amount paid by the Client in respect of [the booked tour] as described below.
Where the Company receives a Cancellation Notice from the Client:
a. later than 95 days before the departure date (by way of example, 100 days before the departure date) - forfeiture of the deposit paid by the Client;
b. earlier than 95 days before the departure date (by way of example, 90 days before the departure date) - forfeiture of the total amount paid by the Client (which, for the avoidance of doubt, may be for 100% of the total value of the tour);
The Company strongly recommends that all clients take out cancellation insurance at the time of booking.

4.Cancellation of a tour by the Company
The Company reserves the right to cancel a tour in the event the minimum amount of passengers specified for the tour is not met, or for any other reason, but will not cancel a tour less than 8 weeks before the departure date except for force majeure, unusual or unforeseen circumstances outside the Company's control. When a tour is cancelled by the Company the Client may choose a full refund of all monies paid or to transfer the booking to any alternative tour offered by the Company. If the alternative tour has a lower tour price than the one originally booked the Client is entitled to a refund of the difference. (Note: The Company will only refund money paid to it. Clients must bear this in mind especially when booking non-refundable or restricted flight tickets, as the Company will not be liable for by such losses to the Client caused by tour cancellation).

5.Unused Services
There will be no refunds for unused services.

6.Prices and surcharges
Prices quoted are correct as at booking confirmation date and remain in effect until superceded. The Company reserves the right to charge the client tour surcharges up to four weeks before the departure date due to changes in exchange rates, increases in transport costs, increased government fees and levies or any other tour related cost.



7.Flexibility
The Client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The outlined itinerary as given for each tour must therefore be taken as an indication only of what each group may accomplish and not as a contractual obligation in the part of the Company. The Client agrees that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.

8.Changes
a. By the Company: The Company reserves the right to change any of the facilities, services or prices described. While the Company will do its best to operate all tours advertised, reasonable changes in the itinerary may be made when deemed necessary or advisable by the company. If the Company makes a major change the Company will inform the Client as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of an itinerary. When a major change is made the Client may choose to accept the change or accept another alternative tour offered by the Company. If neither of these alternatives is acceptable to the Client the Company shall refund all monies paid to it by the Client. If the change is due to force majeure or unforeseen circumstances no refund of the tour price or compensation is payable by the Company.
b. By the Client : You are only able to make a change to a confirmed booking arrangement not less than 95 days before the departure date. Any extra costs will be incurred by the Client. Please be aware of any airline cancellation charges. A transfer from one tour to another can only be made not less than 95 days before the departure date and must be made in writing. If such a request is accepted the Company reserves the right to charge an administration fee. Any request made less than 95 days before the departure date may be accepted at the sole discretion of the Company and if not accepted the Client must cancel the booking.
Flight bookings made by the company cannot be changed unless advised otherwise by a representative of Unbound Expeditions. All published, contracted and air passes fall into this category. We advise the client to have insurance that will cover them for these cancellations.
Unbound Expeditions will not be held responsible for any flight delay, loss of baggage or personal equipment caused by airline. While all attempts will be made by the company to continue with the booked tour (in event of ground and tour arrangements being made). The company will not reimburse clients for lost portions of their itinerary.
It is every client’s responsibility to check in on time for their flight booking at point of origin. Unbound Expeditions will not reimburse any flights that are not taken due to late arrival by clients at their home airport. It is also all clients’ responsibility to reconfirm their flights with the respective airline three days before departure, on all legs of their journey.
Unbound Expeditions will not be held responsible for failure of flight connections. Whilst the company will follow standard procedure in regard to minimum flight connections, airlines are often late and any additional costs will need to be covered by the client. For this reason clients should travel with insurance that covers the costs any potential flight delay. When missing a connection with the same airline, the airline is responsible to arrange suitable compensation and re arrange any failed portions of the journey. Unbound Expeditions can direct clients in this situation.

9.If you are prevented from travelling
If prior to the departure date circumstances arise which prevent the Client from travelling (eg. serious illness or death of the Client or close relative of the Client) the Company in its sole discretion may agree to the booking being transferred to another person provided:-
(a) written proof of the circumstances preventing the client from travelling are given to the Company;
(b) the alternative person completes a booking form;
(c) the Company is satisfied at its sole discretion that the alternative person is suitable for the tour; and
(d) all of the Company's additional costs & expenses associated with the transfer of the booking are paid in full prior to the departure date.

10.Acceptance of risk
The Client acknowledges that the nature of the tour is expeditionary and that such holidays may involve a significant amount of personal risk. Such risks include illness, injury, disease, loss or damage to property discomfort and inconvenience. In particular the client acknowledges and agrees that travelling on the tour is at the Client's own risk.

11.Authority on tour
At all times the decision of the Company's tour leader or representative will be final on all matters likely to endanger the safety and well being of the tour. The Client must at all times strictly comply with the laws, customs foreign exchange and drug regulations of all countries visited. Should the Client fail to comply with the above, or should the Client interfere with the well being of the group then the tour leader or Company representative may order the Client to leave the tour without recourse to any refund.

12.Travel Documents
The Client must be in possession of a valid passport and valid visas, permits and certificates including vaccination certificates, required for the journey and the Client accepts responsibility for obtaining the same. Any information or advice given by the Company or its representatives regarding visas, vaccinations, climate, clothing, baggage, special equipment etc. is given in good faith but without responsibility on the part of the Company.

13.Factors outside the Company's control (Force Majeure)
The company will do its best to minimise the effects of matters outside its control but cannot accept any liability for these matters which include political disputes, border closures, refusal of visas, industrial action, delayed flights unforeseeable climatic conditions or any other matters outside the Company's control.

14. Insurance
a) Limited Insurance held by the operator
The Company may effect public liability insurance but this cover, if effected, is limited. Should the Client require a higher level of cover then the Client must arrange extra cover. The Company’s insurance is not a substitute for personal travel and medical insurance which still must be arranged by the Client.
b) Clients responsibility for sufficient personal travel insurance
It is mandatory for all Clients to have travel insurance. It is mandatory that travel insurance covers personal accident, medical and repatriation expenses. It is strongly recommended that the cover be extended to cover cancellation, curtailment, loss of effects and all other expenses which may arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client.
Furthermore that the cover for medical and repatriation expenses must be a minimum of AUD$500,000 and AUD$50,000 respectively. If this level of cover is not purchased the Company may refuse to carry the Client. This insurance must be purchased before leaving your country of residence. The Client accepts the responsibility for expenses above the insurance limits or expenses not covered by such insurance.
Neither the Company nor its agents will be liable to cover you for any expenses should your cover be inadequate in any respect. In emergency situations, should the expenses exceed the level of cover, a money transfer will have to be effected from your own resources or that of a family member, friend or other person.
c) Clients responsibility for effecting other insurance
The Client is advised strongly to take out cancellation and curtailment insurance. The Client acknowledges that insurance provision in respect of spouse and any other dependents is an important matter for which the Client accepts full responsibility.

15. Limitation of Liability/Disclaimer
(a) The Company, whilst it will take all reasonable steps to fulfill its obligations pursuant to the Contract, accepts no responsibility or liability for any loss of or damage to any of the Client's property or for any loss of life or injury suffered or sustained by the Client in the course or conduct of the tour or any activity associated with the tour.
(b) The Client acknowledges and accepts the Company's disclaimer referred to in Clause 15(a) and agrees that the tour is undertaken by the Client at the Client's sole risk, and without limiting the generality of the foregoing, the Client acknowledges and agrees that the Company shall not be liable for any loss or damage caused or contributed to by:-
(i) the Client's acts or omissions;
(ii) the Client's ill health either prior to or during the tour including from high altitude sickness;
(iii) a third party unconnected with the Contract or tour;
(iv) an independent contractor or sub-contractor or agent retained by the Company;
(v) circumstances or events which were reasonably unforeseeable or beyond the control of the Company (for example political unrest, civil disobedience, border closure, refusal of visa, industrial action, force majeure, natural disaster or climatic conditions).
(d) Where the Client's holiday arrangements involve travel by air, rail or sea, or hotel accommodation the compensation is limited by the following international conventions respectively: Warsaw convention as amended 1955, Bern Convention 1961, Athens convention 1974 and Paris convention 1962. The company shall not be liable for any damage or loss due to delayed or cancelled flights which are organised by the client.

16. Claims and complaints
If the Client has a complaint against the Company the Client must first inform the tour leader or Company representative whilst on tour in order that the leader or representative can attempt to satisfy the complaint. If a complaint has not been resolved to the Client's reasonable satisfaction on tour or if the Client has any further complaint then the Client's only recourse is to report the matter in writing to the Company within 30 days of the last day of the tour.

17. The booking terms and conditions
These booking terms and conditions are to be construed, and any dispute between the parties determined, under the laws of Australia. Any such dispute shall be subject to the sole jurisdiction of the courts of Australia.

18. Client's responsibility
The Client acknowledges that participation on any of the Company's tours may involve a certain amount of personal risk. Whilst the Company uses information from the Australian Department of Foreign Affairs and reports from its own contacts in assessing whether tours should proceed it is the Client's own responsibility to acquaint him/herself with all the relevant travel information. The Client acknowledges that his / her decision to travel to the chosen destination is made in light of consideration of this information, and accepts that he or she is willing to take the personal risks attendant upon travelling to the tour destinations.
Unbound Expeditions asks that any client travelling with a serious illness or medical condition advises the company at the time of booking. Passengers with medical conditions are responsible for managing their own health, and travel at their own risk.

19.Optional extras
Optional extras organised through the Company are also covered by the terms of these terms and conditions.

20. Food Allergies
The Client must inform the Company of any food allergies or dietary requirements at the time of booking. It is the Client's responsibility to ensure that the food available on tour is suitable. If necessary the Client should arrange at the Client's cost to take suitable food on tour for the Client's own consumption. Neither the Company nor its agents, staff or subcontractors can guarantee that the Client's allergies or dietary requirements will be catered for on tour and the Client acknowledges such requirements are the sole responsibility of the Client.

21. Credit Card fees
Unbound Expeditions reserves the right to charge the following fees for credit card payments. Deposits can be paid on credit card without a fee however final payments on credit card will be subject to the following fees:
Visa and Mastercard: 2% of payment value
American Express: 2.5% of payment value
Bank transfers or cheques will not incur a fee for final payment.

22. Interpretation
In this agreement unless the contrary intention appears:-
(a) the singular includes the plural and vice versa and words importing a gender include other genders;
(b) reference to any legislation or any provision of any legislation includes any amendment, modification, consolidation or re-enactment of the legislation or any legislative provision substituted for, and all legislation and statutory instruments of, and regulations issued under, the legislation;
(c) other grammatical forms of defined words and expressions have corresponding meanings;
(d) a reference to a clause, paragraph, schedule or annexure is a reference to a clause or paragraph of, or schedule or annexure to, this agreement and a reference to this agreement includes its schedules and annexures;
(e) words importing persons include firms, bodies corporate, unincorporated associations or authorities;
(f) a reference to a person includes a reference to the person's executors, administrators, successors, substitutes and assigns;
(g) an agreement, representation, warranty or indemnity given or undertaken by 2 or more persons binds them and is given jointly and severally;
(h) headings are for ease of reference only and no not affect the construction of this agreement;
(i) a reference to an amount of money is a reference to the amount in the lawful currency of the Commonwealth of Australia;
(j) a document expressed to be an annexure means a document a copy of which has been initialled for the purposes of identification by or on behalf of the parties;
(k) if any day appointed or specified by this agreement for the payment of any money falls on a day which is not a Business Day, the day appointed or specified is deemed to be the next Business Day; and
(l) a reference to a time or date in connection with the performance of an obligation by a party is a reference to the time and date in Sydney, Australia even if the obligation is to be performed elsewhere.