Q: Why are the prices of Unbound Expeditions so low compared to other operators?

A: Being a web-based company we do not have the high overheads, expensive advertising campaigns and travel agent commissions that our competitors have. We try to ensure that as much of your money as possible goes towards your tour.

Q: How can I contact you?

A: We pride ourselves on our e-mail response time. Most e-mails are responded to in a matter of hours. If we don’t reply within 48 hours, you will receive a discount off your booking. If you prefer to talk to us, see our contact numbers on the "contact us" page.

Q: What Currencies can I pay in?

A: Australian Dollars, US Dollars or Euros.

Q: How can I pay for my tour? Is my payment safe?

A: Customers can pay via Visa or Mastercard (2% surcharge). We can also take AMEX on request (2.5% surcharge). Our secure payment process is provided by the National Australia Bank

Q: I feel unsafe buying a tour online. What security do I have when buying from Unbound Expeditions?

A: We are licensed as a travel agent under the New South Wales Government Office of Fair Trading In Australia under Chimu Adventures Pty Ltd (Unbound Expeditions is a division of Chimu Adventures Pty Ltd). If customers have any complaints about Unbound Expeditions these can be reported to the Office of Fair Trading. If the government finds travel agents to have breached their responsibilities under the Travel Agents Act 1998 they can revoke the travel agent license. Chimu Adventures Pty Ltd is also a member of the Travel Compensation Fund. The Travel Compensation Fund provides financial security to customers. Should Unbound Expeditions become bankrupt or not be able to provide any future service the Travel Compensation Fund will refund any monies owing to customers. For more information on the New South Wales Office of Fair Trading or the Travel Compensation Fund please go to http:ww.fairtrading.nsw.gov.au/default.html

Q: I am still feeling unsure about purchasing online. Do you offer a more personalized service where I can find out more?

A: We have frequent slide nights which allow you to meet us and ask questions face to face. We also are present at travel shows, or you can pop into our office in Sydney if located in the area!

Q: Where is Unbound Expeditions located?

A: Our head office is located in Ultimo in Sydney, Australia. Our office contains all the technology we need to co-ordinate the business.

Q: Generally, what does the tour include?

A: The tours are generally cruise only in that we provide no flights (unless these are included in the cruise itinerary). Generally, the customer will be responsible for his/her own flights. We do offer extra night’s accommodation as well as other arrangements prior to and following the tour should your flights not connect adequately with the tour start date. Inclusions from day to day are listed in the detailed itinerary, however, the tour will generally include all accommodation, all transport within the tour duration and all meals.

Q: What type of guide will the tour have?

A: Generally all cruises have subject matter expert guides/ expedition leaders. Many of these guides are university lecturers. This does vary on the cruise which you choose!

Q: Do I need to put money towards a kitty or local payment on top of my tour cost?

A: No. Unlike other operators we do not like to hit our customers with another charge as soon as they start the tour. Our standard price includes the items a kitty would cover under competitor tours. We proudly started Unbound Expeditions with the idea not to EVER charge these!

Q: What support will Unbound Expeditions provide between when I pay for my tour and prior to my tour start date?

A: The tour pack is dependant on the ship but generally printed tour packs will be posted to you two months prior to departure.

 

If you fo have any further questions please dont hesitate to email us at  info@unboundexpeditions.com.au